Booking & Service Policies

Heaven At Home is a luxury mobile beauty experience designed for comfort, convenience, and elevated self-care. To ensure every client receives exceptional service, the following policies are in place.

 

Appointment Booking & Deposits

• A 30% non-refundable deposit is required to secure all appointments.

• Deposits are applied toward your final balance.

• Appointments are not confirmed until the deposit is received.

• Remaining balance is due at the beginning of your appointment.

Accepted payment methods: Apple Pay, Card, or Cash.

 

Mobile Travel Policy

Heaven At Home is a mobile service.

• A $15 base travel fee applies within 10–15 miles.

• Travel beyond this radius is $1.50 per additional mile.

• Elite Members receive complimentary travel within 20 miles.

• Any parking fees (downtown, hotels, events) must be covered by the client.

Client Responsibilities:

• Provide a clean, clutter-free space (minimum 6x6 ft).

• Access to a standard electrical outlet.

• Comfortable room temperature.

• No pets in the service area during the appointment.

Failure to meet these requirements may result in cancellation and forfeiture of deposit.

 

Cancellations & Rescheduling

• A minimum of 48 hours’ notice is required to reschedule.

• Cancellations within 48 hours result in deposit forfeiture.

• Same-day cancellations will be charged 50% of the service total.

• No-shows are charged 100% of the service total.

After two no-shows, future bookings will require 50% payment upfront.

 

Late Policy

• A 15-minute grace period is allowed.

• After 15 minutes, the appointment may be canceled and the deposit forfeited.

• Service time will not be extended due to late arrival.

For mobile services, timing begins upon arrival at the scheduled address.

 

Membership Policies

• All memberships require a 3-month minimum commitment.

• Memberships automatically renew monthly.

• Services must be used within 30 days and do not roll over.

• Maximum of two reschedules per month.

• A 30-day written notice is required to cancel after the commitment period.

If membership payment fails:

• A 3-day grace period will be provided.

• Services will be paused until payment is resolved.

 

Health & Safety

• Clients who are ill must reschedule.

• Active infections, contagious skin conditions, or open wounds must be disclosed prior to service.

• Lash clients must arrive with clean, makeup-free lashes.

 

A Note on Luxury & Respect

Heaven At Home is an intentional, high-touch mobile experience.

Your time is valuable — and so is mine.

These policies allow me to serve every client with excellence, professionalism, and peace.